It was believed that Microsoft’s latest OS version Windows 8.1 update addressed many a number of Windows 8 problems. But, recent reports from customers indicate that a slew of new problems have emerged. Some of the customers I got in touch with spoke of two new major problems with their Windows 8.1 machines; problem with the fonts and problem with the mouse pointer.
The first problem, the issue with the fonts, pops up when users launch any application or programs. The fonts of texts on the dialogue boxes or screens appear blurry and many a number of users find it hard to read them. The second major issue is related to the mouse pointer. It happens when users play any high-end games in their PCs. When certain games are played, say Half Life, Call of Duty, Tomb Raider or Counter Strike or Hitman, the mouse pointer appears very large or very small. The size of the mouse pointer there will be entirely different from the default size of the same in places like Windows Explorer or other Desktop applications.
What are the causes of the problems?
Experts who analysed the issue have found out that the problems were caused by some of the new features and updates introduced in Windows 8.1. It is reported that the newly introduced bitmap scaling and changes brought to mouse input processing are the culprits. These two changes are reportedly causing a number of issues with certain desktop programs. Apparently, they are behind the unusual behaviour of the mouse pointer while playing certain games.
How to address the issue?
If you are facing any of the above mentioned issues on your new Windows 8.1 PC, here are a few troubleshooting steps that you can work out yourself.
Download and install Hotfix from Microsoft support site
Microsoft has rolled out hotfixes via its support site to assist users to address Windows 8 problems due to the newly introduced features in Windows 8.1. The hotfix that is intended to address mouse pointer issues is codenamed KB2908279. If you are seeing unusual behaviour with the mouse pointer while playing games in your Windows 8.1 PC, go to the Microsoft support site, download the said hotfix and install it. Restart your PC after the installation of the hotfix. The issue should be fixed.
If the above method didn’t work, try fixing the issue by running the application or game, which has the problem, in compatibility mode. You can also get the issue fixed by contacting the Windows support desk.
The first problem, the issue with the fonts, pops up when users launch any application or programs. The fonts of texts on the dialogue boxes or screens appear blurry and many a number of users find it hard to read them. The second major issue is related to the mouse pointer. It happens when users play any high-end games in their PCs. When certain games are played, say Half Life, Call of Duty, Tomb Raider or Counter Strike or Hitman, the mouse pointer appears very large or very small. The size of the mouse pointer there will be entirely different from the default size of the same in places like Windows Explorer or other Desktop applications.
What are the causes of the problems?
Experts who analysed the issue have found out that the problems were caused by some of the new features and updates introduced in Windows 8.1. It is reported that the newly introduced bitmap scaling and changes brought to mouse input processing are the culprits. These two changes are reportedly causing a number of issues with certain desktop programs. Apparently, they are behind the unusual behaviour of the mouse pointer while playing certain games.
How to address the issue?
If you are facing any of the above mentioned issues on your new Windows 8.1 PC, here are a few troubleshooting steps that you can work out yourself.
Download and install Hotfix from Microsoft support site
Microsoft has rolled out hotfixes via its support site to assist users to address Windows 8 problems due to the newly introduced features in Windows 8.1. The hotfix that is intended to address mouse pointer issues is codenamed KB2908279. If you are seeing unusual behaviour with the mouse pointer while playing games in your Windows 8.1 PC, go to the Microsoft support site, download the said hotfix and install it. Restart your PC after the installation of the hotfix. The issue should be fixed.
If the above method didn’t work, try fixing the issue by running the application or game, which has the problem, in compatibility mode. You can also get the issue fixed by contacting the Windows support desk.
No comments:
Post a Comment